Privacy policy

1. Introduction

This is the Privacy Policy for,uk (“Website”). This Website is administered by Education Support Partnership, formerly Teacher Support Network, Recourse and Worklife Support (referred to as “Charity”, “we” or “our” as appropriate).  Education Support Partnership is a registered charity no: 1161436. We are a company limited by guarantee registered in England and Wales CRN 9311354. Our registered office is: 40a Drayton Park, London, N5 1EW, England. References to “you” or “your” mean the person using this website or supplying information to this site.

We appreciate that you do not want your personal information distributed indiscriminately, so this Website data privacy statement will explain how we collect information, what we do with it and what controls you have over your information.

By using this Website, you consent to the collection and use of information in accordance with this privacy policy.

From time to time we may need to change this policy and reserve the right to do so. The policy was last updated on 21 September 2015.

2. Data collection

We may collect and process the following information about you:

  • information that you provide by completing forms on the Website: e.g. name, email address, postal address and telephone number
  • details regarding donations or payment for services that you have made through the Website
  • any communications you send to us directly, for example, query emails regarding the Website
  • information regarding your activity on the Website, such as the resources you have accessed

There is no obligation for you to provide us with this information, but we may not be able to provide some services without the requested data.

3. Use of personal data

We will use the information you provide to:

  • fulfil your requests submitted through the Website
  • operate, administer and monitor use of the Website
  • undertake general research and or statistical analysis
  • improve the Website layout and or content
  • adhere to legal requirements

4. Cookies and similar technology

EU policy states that we have to let you know where cookies are used and what they are used for.

At the moment, we use cookies on the Website for the following things:

  • Google Analytics. We use this product to look at aggregate information about how people are using the site. Individuals are not tracked (nor can they be).
  • Browser capability. Some information that is useful to how the site works - for example there is a cookie set to check if you have javaScript enabled in your browser. There are three of these cookies.
  • Web forms. Some of the pages on the site are multiple page web forms - these use cookies to carry information forward from one page of a form to the next.
  • AdWords Remarketing. This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to The Charity's website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can opt out of Google's use of cookies by visiting Google's Ads Settings. Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.
  • Facebook Pixel. We use conversion tracking helps us measure the return on investment of Facebook Ads by reporting on the actions people take after viewing those ads. We create pixels that track conversions, add them to the pages of our website where the conversions will happen, and then track these conversions back to ads we are running on Facebook. No personal information is contained in or collected as a result of using these cookies or pixels. You can opt out of any remarketing technologies visiting by the Network Advertising Initiative opt out page.

Individual information about you, the site user, is not kept in any of our cookies. If you want to check, you can see cookies for a page you are on. All the main browsers have this feature, though it may be hidden in a 'developer' section.

'Do not track' settings

Our site will respect your 'Do not track' settings, specifically you will not be added to our aggregated analytics at all.

'Do not track' is a set of browser plugins that allow you to opt-out of all ad and analytics tracking services and social network tracking.

5. Sharing information

We may disclose your personal data to staff of the Charity, but we will not sell or share your data to third parties outside the Charity other than service suppliers acting on our behalf. These suppliers will only use your information to the extent necessary to perform their contracted duties.

For full details of how we share data, go to our Data Protection Policy.

6. Public forums

The Charity may make message boards, news articles or forums available to its users. Any information that is disclosed in these areas will be public. You should therefore be cautious and never disclose your personal information or data.

7. Data Security

We take steps to maintain security of your data on the Website in accordance with the Data Protection Act. See our Data Protection Policy

8. Your rights.

You are legally entitled to request a copy of all the personal information that we hold about you and to ask for it to be corrected if it is inaccurate. You can do this by contacting us at the address below. Upon request, we will send you a copy of this information subject to a fee not exceeding £10. 

9. Contact

Please send any queries, comments or concerns you have about this policy to or write to Education Support Partnership, 40a Drayton Park, London, N5 1EW, England.