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Employee Assistance Programme

Our 24/7 support service for your employees


Services for existing customers

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Make sure everyone in your team gets the support they need whatever their worries, at home or at work.

Personal problems can affect professional performance – in fact, three in five people working in education say their work performance has suffered as a result of mental health problems, such as anxiety, stress, or depression. Your staff work most effectively when they feel positive about their personal lives and are motivated at work to achieve the ambitions and goals of your organisation.

Providing colleagues with the kinds of right help when they are having a hard time at work or at home can avoid problems escalating, help to maintain productivity, reduce staff absence, and save management time.

We also offer the option of six sessions of one-to-one counselling for any member of your staff needing extra support in a time of crisis.

Our Employee Assistance Programme (EAP) offers 24/7 support every day of the year from specialist call handlers and counsellors who understand the demands of working in education. With the right help, people can get back on form in the job they love and give their very best. The service includes:

  • formal telephone counselling 24 hours a day
  • face-to-face counselling (6 sessions per issue)
  • online cognitive behavioural therapy
  • general information / signposting services
  • specialist telephone services (financial and legal information and support)
  • specialist telephone services (debt counselling)
  • management consultation and referrals
  • free promotional materials for all your staff

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​Our confidential service avoids the wait for NHS help and offers legal and financial advice for those who need it, ranging from landlord and tenant problems to family law, debt advice and retirement. Whatever the issue, our expert advisers can help you solve it.

Plus our online Advice Centre Plus, tailored towards organisations, is another exclusive benefit of our EAP. It includes a library of factsheets and resources, as well as access to online Cognitive Behavioural Therapy which can all help your staff to improve their wellbeing.

Should a member of your staff require extra support in a time of personal crisis, our EAP service provides the option of six sessions of one-to-one counselling at a time and place of their convenience.

Key benefits for your organisation

How can an Employee Assistance Programme benefit your organisation?

  • Increased productivity and performance
  • Reduced levels of sickness and stress
  • ŸImproved recruitment and retention of staff
  • ŸReduced time taken out of work by staff dealing with personal issues
  • ŸFast track counselling and support for staff compared with the NHS helps preventing the escalation into more serious problems
  • ŸGreater individual resilience and ability to handle the demands of work
  • ŸEnhanced support to managers in dealing with difficult or sensitive people issues
  • A reduced burden of support on colleagues and managers
  • The EAP helps you to meet your duty of care, particularly in respect of stress at work

Why choose us?

  • We work with over 1,000 organisations in the education and third sectors and are currently working with around 60,000 education professionals right now
  • We have a network of over 1,200 counsellors based across the UK
  • All our counsellors are British Association of Counselling and Psychotherapy (BACP) accredited
  • We drive the utilisation of the service, increasing your value for money through pro-active promotion and account management.

If you would like to find out how our Employee Assistance Programmes can help support you to be your best, please: